Terms & Conditions
Last updated: 21 January 2026
These terms govern access to the Matrix Secure website and related digital properties. For contractual service terms, engagement-specific agreements apply in addition to the information published here.
Terms Overview
This page summarizes the legal framework covering scope, key terms, rights and duties, and compliance requirements for Matrix Secure services.
Scope
These Terms & Conditions apply to services provided by Matrix Secure and Mobiloitte group entities, including AI-driven digital transformation solutions, technology services, and digital growth platforms.
By using our services, you agree to be bound by these terms.
Key Terms
Service Level Agreements (SLAs) are provided per engagement and product.
All terms are negotiable within legal and risk limits. Changes to terms are communicated via website notices and contractual amendments.
Rights & Duties
Both parties have mutual rights and obligations as outlined in the Master Service Agreement (MSA) and Statement of Work (SOW).
Liability limitations and indemnity provisions are specified in individual contracts.
Compliance
All services comply with applicable laws and regulations.
Dispute resolution follows contract terms, including arbitration and mediation where applicable. Product-specific terms are available for platforms.
Detailed Terms & Conditions
The sections below cover service scope, legal framework, SLAs, dispute resolution, liability, and term modifications.
Service Scope
These terms apply to Matrix Secure and Mobiloitte sites, platforms, and services unless otherwise stated.
Our services include AI-driven digital transformation, technology services, and digital growth solutions.
Legal Framework
Terms are governed by law specified in your Master Service Agreement (MSA) and Statement of Work (SOW).
Jurisdiction varies by contract and applicable regulations.
Service Level Agreements
SLAs are provided per engagement and product.
We offer managed services with 24/7 support under specific service level agreements tailored to your needs.
Dispute Resolution
Disputes are handled per contract terms, including arbitration and mediation where applicable by law and contract.
We support arbitration processes as specified in individual agreements.
Liability and Indemnity
Liability limitations are outlined in individual contracts. Consult your MSA for specific details.
Mutual indemnities apply as agreed in contractual terms.
Terms Modification
Terms can be negotiated within legal and risk limits.
Changes are communicated via website notices and contractual amendments. Product-specific terms are available for platforms.
Legal information
Using This Website
These terms govern access to the Matrix Secure website and related digital properties. For contractual service terms, engagement-specific agreements apply in addition to the information published here.
Website content and permitted use
Content on this website—including text, graphics, logos, and downloadable materials—is provided for general information about Matrix Secure services, solutions, and company information. You may view and print pages for personal or internal business reference unless otherwise restricted.
You may not reproduce, redistribute, or commercially exploit website content without prior written permission from Matrix Secure or the applicable rights holder.
Information on this site does not constitute a binding offer. Formal engagements are governed by mutually executed agreements such as a Master Service Agreement and Statement of Work.
Accounts, submissions, and communications
When you submit a contact form or communicate with us through this website, you agree to provide accurate information and to use communication channels for lawful business purposes only.
We may use submitted information to respond to enquiries, schedule consultations, and improve our services in accordance with our Privacy Policy.
Automated scraping, abuse of forms, or attempts to disrupt site availability are prohibited and may result in access restrictions or legal action where appropriate.
Disclaimers and limitation of liability
Website content is provided on an as-is basis for general guidance. While we aim to keep information current, we do not warrant that all content is complete, error-free, or suitable for every purpose.
Matrix Secure is not liable for indirect or consequential damages arising from use of this website, except where liability cannot be excluded under applicable law.
For service-specific warranties, SLAs, and liability terms, refer to your executed contract documents. Product platforms such as GyanBatua.AI may have additional terms presented at registration or purchase.
Explore related pages: Privacy Policy, or contact Matrix Secure